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Contact Information for CouchGuard

There are some common, Frequently Asked Questions below. Please check there before emailing as you may just find your answer there!

We are a 100% online store and all correspondence is via email. We do ask for a mobile number if you fill in the form below so we can send a server based text message if you entered your email address incorrectly.

We do allow pick ups from our Thomastown warehouse but we do ask you email prior to confirm someone is in. Weekdays only plus we only take cash.


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8/25 Goodyear Drive, Thomastown, Victoria 3074

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Weekdays - 24/7


Frequently Asked Questions

Simply click or tap on the "In The Box" tab on the products page. Thats the Leather Repair Kits page.

This is common with this type of leather. It is meant to develop the worn look over time. So what ever you spill or mark it with will add character to the leather surface. This includes body and hair oils. The idea of the care kit is to clean the leather surface before replenishing the oils and waxes back into the leather hide to prevent it from drying out.

No. You can't use leather filler or our Leather Repair Resin and leather dye together. The Leather Dye is alcohol based so it will soften the filler or resin. If you have an aniline leather, then no filler just dye. If you have a finished / pigmented leather then you can use the resin or filler and leather colour, which is leather paint.

You can’t repair Aniline Leather like you can a Finished / Pigmented Leather. Once you sand and apply Leather Filler to an Aniline Leather it then becomes a Finished / Pigmented leather and needs Leather Paint to cover the filler. Your not going to replicate that finish with Leather Paint.

You can rub Leather Dye into your Aniline Leather (once prepped with Leather Prep) but you can't fill and sand the cracking. Dye takes on the colour is being applied to. So where there is colour now or a darker spot this will keep getting dark so the finish will be uneven. Thats how Aniline is.

We say our Leather Dye is for leather but its up to you what you want to use it on.

Yes. You can use the Comprehensive Leather Care kit on all coloured leathers and not just white. This kit is designed for pigmented and finished leathers.

Yes and No. Not all leather is repairable as such. Generally the seating areas along with the arm and headrest areas are damaged from body oils, perspiration etc. The leather has absorbed these contaminates over the years so getting a permeant repair is near impossible. Adhesion may / will be an issue or those areas will crack again with little use.

You may also want to look at using our Leather Repair Resin if you don't want to do leather panel replacements.

If you do go ahead and repair badly damaged areas and the repairs fail, please don't blame our products when this happens.

No. You would need 3 litres or the 3lt kit for a 5 seater modular, no chaise. You'll also find an "Coverage Guide Ideal For..." under each kit listed in the "In The Box" tab. If you are ordering a 3lt kit and your modular has a chaise or is extra large you will need to purchase the additional 1lt Leather Colour

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