FAQ's
Here you'll find an assortment of commonly ask questions on different products.
Whats the difference between the KDDY022 & KDDY022A Battery?
A. The KDDY022 uses the 6pin adaptor plus seperate charger to charge. This is because these batteries are generally mounted up under the recliner. The KDDY022A uses the recliners original power supply to charge.
I would like to know how much coverage each different size kits covers?
A. Simply click or tap on the “In The Box” tab on the products page. Thats the Leather Repair Kits page.
Can I use the leather cleaning kit on blue leather?
Yes. You can use the Comprehensive Leather Care kit on all coloured leathers and not just white. This kit is designed for pigmented and finished leathers.
What’s the difference between Scotchgard & Couchguard?
CouchGuard Fabric Protection is waterbased, non toxic and contains no harmful chemicals were as Scotchguard is a solvent so its flammable and contains chemicals now deemed to be unsafe. Scotchguard™ or Scotchgard™ is also a registed trademark and just a well known brand.
What are the Leather Colour Changers and how do I choose the colours from the drop down menu?
The Leather Colour Changers are the pigments that make up the actual colour. For example, Beige is made from Ochre, Black and White pigment so you would receive them in the kit. White on the other hand is made from just White Pigment but you would receive Ochre, Black and Brown pigments. You can’t choose the actual colours. We provide the Colour Changers depending on what colour repair kit you order.
Can I use this product on vinyl?
Yes you can use this on vinyl / bonded leather. Some, not all vinyls may need the Leather Sealer applied after if it feels tacky when dry.
What does the LB and PL stand for?
LB is short for Lazy Boy and PL is short for Plush. This means we have match these colours to some of their leathers.
Whats the update on my order progress?
Emails are sent to you when the order has been shipped. If you selected a premium postage option ie: with tracking or Express Postage, then a seperate email regarding the tracking number is also sent.
How much leather colour is needed to recolour a couch and whats in each kit?
Click or Tap on the “In The Box” tab when you’re on the products page to reveal a detailed list of whats in each kit plus there is a “Coverage Ideal For…” under each kit.
How do I measure a recliner cable?
Click or Tap on the “Measuring” tab on the products page and follow the Cable Cheat Sheet to measure your cable correctly. Make sure you disconnect your cable from the handle before measuring. If you cable has broken the barrel off of the end, simply add that measurement, 3.5 or 6mm to the overall length measurement.
Can I pick up from your Coolum Beach Warehouse?
Yes you may click and collect. Best you email prior to make sure someone is in. Cash Only or order online and select “Pick Up From Coolum Beach” during checkout.
Don’t see your question? Read our full FAQ’s here.
How long does your protection last?
CouchGuard® Fabric Protector will last approximately 18-24 months depending on how often you have the fabric professionally cleaned and the solutions they use.
Is there an odour with your protection?
No. Its none toxic. Our Fabric Protection Spray is water based not solvent based.
Does your protection contain any animal products?
A. No. Definitely not. There is no testing on animals and our products contains no animal product. Its vegan!
Can I use this on rugs & carpet?
Most Definitely! Freshly cleaned or new carpets. Our Fabric Protection can be used on any material / fabric that’s not effected by water.
How long does it take to dry?
The Leather Colour Changers are the pigments that make up the actual colour. For example, Beige is made from Ochre, Black and White pigment so you would receive them in the kit. White on the other hand is made from just White Pigment but you would receive Ochre, Black and Brown pigments. You can’t choose the actual colours. We provide the Colour Changers depending on what colour repair kit you order.
Can I put this on my couch after its been steam cleaned?
Definitely. Just let the couch almost dry after the steam clean then apply as per the directions.
What is the mixing ratio?
Our Fabric Protection comes R.T.U. (ready to use). There is no mixing required.
What’s the difference between Scotchgard & Couchguard?
CouchGuard Fabric Protection is waterbased, non toxic and contains no harmful chemicals were as Scotchguard is a solvent so its flammable and contains chemicals now deemed to be unsafe. Scotchguard™ or Scotchgard™ is also a registed trademark and just a well known brand.
Can I pick up from your Coolum Beach Warehouse?
Yes you may click and collect. Best you email prior to make sure someone is in. Cash Only or order online and select “Pick Up From Coolum Beach” during checkout.
Don’t see your question? Read our full FAQ’s here.
Do you stock Pegar recline parts?
No unfortunately. Pegar handles have been obsolete for many years and we don’t stock any cables suitable.
How do you measure a recliner spring?
Recliner springs are measured by the overall length. You’ll find a break down of each recliner spring on each of the products pages. Simply click or tap on the “Measuring” tab.
Can I get a different shade brown?
No. There is only 1 colour brown available worldwide. There is no choice what shade of brown it is sorry.
My recliner handle measures 113mm x 70mm. Will your handles still fit?
Yes. There can be a couple mm tolerances in the measurements given.
My recliner handle measures 11cm x 7cm. Will your handles still fit?
Yes. Converted to millimetres is 110mm x 70mm.
How do you measure a recliner cable?
You need to remove the trigger and cable from the recliner, disconnect the cable from the handle and use the Cable Cheat Sheet that is on the website.
How do I measure a recliner cable?
Click or Tap on the “Measuring” tab on the products page and follow the Cable Cheat Sheet to measure your cable correctly. Make sure you disconnect your cable from the handle before measuring. If you cable has broken the barrel off of the end, simply add that measurement, 3.5 or 6mm to the overall length measurement.
Can I pick up from your Coolum Beach Warehouse?
Yes you may click and collect. Best you email prior to make sure someone is in. Cash Only or order online and select “Pick Up From Coolum Beach” during checkout.
Don’t see your question? Read our full FAQ’s here.
Whats the difference between the KDDY022 & KDDY022A Battery?
The KDDY022 uses the 6pin adaptor plus seperate charger to charge. This is because these batteries are generally mounted up under the recliner. The KDDY022A uses the recliners original power supply to charge.
The motor in my lift chair measures 400mm. Will this kit still fit?
Yes. You just need to edge the motor out to the desired length then fit the remaining clevis pin.
We have a Pride lift chair that the motor has stopped working in. Will this kit fit?
Yes. We have made this kit universal so makes and models don’t come into play as you are replacing the complete electrics with the latest on the market. Just check the overall length of the motor is no shorter then ours.
My recliners have LED and USB connection in them. Which battery pack is suitable?
The Okin Battery Pack 1800 is designed for an inline back up. This means it connects between the power supply now and the chair. Power goes out, you wouldn’t even know it, even with the LED and USB connected. This battery pack is still the best option if you’r planning on using it a s standalone unit and would last up to 3 months before charging is required with NO LED.
Both are not suitable IF you’r planning on using them as a standalone power source.
No battery is going to last long when the LED is glowing 24/7. Same as leaving your car lights on! You’d be charging it daily.
Do I require a separate charger to recharge the battery pack?
No. The 1800mAh Power Pack has an inbuilt charging board which means you use you standard recliner power supply to charge it. The 1300mAh comes with its own seperate charger.
My motor says its 24V. Will this power supply still be ok?
Yes. All recliner chair motors are 24V or 25V and use the 29V power supply.
How do I know my plug is the same size?
These plugs are worldwide, industry standard 0l plugs. One size. When you look at the male plug end it looks like zero (O) and a one ( l ) hence why its called the oh one plug.
How to get out of a power recliner when the power goes out?
All you need is one of our battery back up for power recliners. We have two options. The best option is the 1800mAh Battery Pack which is an inline solution. Always on charge and kicks in automatically when the power goes out.
I’m looking at electric recliners but have no power points in the middle of the room. Can I use this battery and do I need one for each chair?
Yes you can. You can run one or two batteries but remember if you run only run one battery with a “Y” splitter, you will need to recharge more often.
What is the output please?
These power supplies have an industry standard output of 29volt – 2.0amp.
Can I pick up from your Coolum Beach Warehouse?
Yes you may click and collect. Best you email prior to make sure someone is in. Cash Only or order online and select “Pick Up From Coolum Beach” during checkout.
Don’t see your question? Read our full FAQ’s here.
I would like to know how much coverage each different size kits covers?
A. Simply click or tap on the “In The Box” tab on the products page. Thats the Leather Repair Kits page.
There are dark patches on my couch where the head would rest?
This is common with this type of leather. It is meant to develop the worn look over time. So what ever you spill or mark it with will add character to the leather surface. This includes body and hair oils. The idea of the care kit is to clean the leather surface before replenishing the oils and waxes back into the leather hide to prevent it from drying out.
Can I use your Leather Filler before applying the dye to fill some cracks?
No. You can’t use leather filler or our Leather Repair Resin and leather dye together. The Leather Dye is alcohol based so it will soften the filler or resin. If you have an aniline leather, then no filler just dye. If you have a finished / pigmented leather then you can use the resin or filler and leather colour, which is leather paint.
I have an Aniline Leather couch with cracking on the arms. Can I use the Leather Filler and Premium Leather Dye to repair?
No. You can’t use leather filler or our Leather Repair Resin and leather dye together. The Leather Dye is alcohol based so it will soften the filler or resin. If you have an aniline leather, then no filler just dye. If you have a finished / pigmented leather then you can use the resin or filler and leather colour, which is leather paint.
Can I use your leather dye on other surfaces like suede, canvas or timber?
Yes. You can use the Comprehensive Leather Care kit on all coloured leathers and not just white. This kit is designed for pigmented and finished leathers.
Can I use the leather cleaning kit on blue leather?
Yes. You can use the Comprehensive Leather Care kit on all coloured leathers and not just white. This kit is designed for pigmented and finished leathers.
I have badly worn / cracked seating cushion. Can I use your products to repair and recolour this damage?
Yes and No. Not all leather is repairable as such. Generally the seating areas along with the arm and headrest areas are damaged from body oils, perspiration etc. The leather has absorbed these contaminates over the years so getting a permeant repair is near impossible. Adhesion may / will be an issue or those areas will crack again with little use.
You may also want to look at using our Leather Repair Resin if you don’t want to do leather panel replacements.
If you do go ahead and repair badly damaged areas and the repairs fail, please don’t blame our products when this happens.
I want to recolour my 5 seater modular. Would 500ml leather colour be enough?
We say our Leather Dye is for leather but its up to you what you want to use it on.
What are the Leather Colour Changers and how do I choose the colours from the drop down menu?
The Leather Colour Changers are the pigments that make up the actual colour. For example, Beige is made from Ochre, Black and White pigment so you would receive them in the kit. White on the other hand is made from just White Pigment but you would receive Ochre, Black and Brown pigments. You can’t choose the actual colours. We provide the Colour Changers depending on what colour repair kit you order.
What does the leather paint end up feeling like after application?
The product is specifically for leather. After its applied, your couch will still look, feel and smell like leather.
Can I use this product on vinyl?
Yes you can use this on vinyl / bonded leather. Some, not all vinyls may need the Leather Sealer applied after if it feels tacky when dry.
I have your samples and one colour is the same but called something different. Can I still use your colour?
Certainly. It makes no difference what the colour is called, as long as it looks the same.
What does the LB and PL stand for?
LB is short for Lazy Boy and PL is short for Plush. This means we have match these colours to some of their leathers.
Can I use Acetone to clean the leather?
No. Acetone will will damage the components used during the tanning process and the fibre structor of the leather.
I’ve heard that once leather is dyed, it can feel harder?
Only if the leather is hard to start with. Our Leather Colour doesn’t change the look, feel or smell of the leather. You should apply our Leather Conditioner after the recolouring process is done and completely dry – approximately 24-48hrs depending on the climate.
How much leather colour is needed to recolour a couch and whats in each kit?
Click or Tap on the “In The Box” tab when you’re on the products page to reveal a detailed list of whats in each kit plus there is a “Coverage Ideal For…” under each kit.
Can I pick up from your Coolum Beach Warehouse?
Yes you may click and collect. Best you email prior to make sure someone is in. Cash Only or order online and select “Pick Up From Coolum Beach” during checkout.
Don’t see your question? Read our full FAQ’s here.