Australia Post remains fully operational

Media Release

22 March 2020

Australia Post today reiterated it remains fully operational across Australia during government restrictions on non-essential activity.

Posties, delivery drivers and Post Offices will continue to operate.

To date, there are no confirmed cases in the Australian workforce of more than 80,000 people.

Customers can be assured they will continue to be able to send and receive parcels and mail, pay bills and use Bank@Post during this time.

Australia Post operates more than 4,000 Post Offices and 220 delivery facilities across the country and has a large presence in regional and remote Australia, as well as access to the largest and most comprehensive dedicated air and road freighter network in Australia. Customers are also able to get their parcel delivered to a free 24/7 Parcel Locker, with more than 400 locations available.

Action has been taken to protect the health and safety of the workforce and customers in relation to the spread of coronavirus, in line with Australian government regulations.

For the latest information on the action Australia Post is taking to protect the health and safety of its people and customers in relation to coronavirus, visit this page. 


source: auspost.com.au


CouchGuard® will continue to process and send orders while Australia Post is still operational.



Postage


Flat rate postage on all our products. We use Australia Post, eParcel Service and stamped padded bags. We post everyday except weekends. Cut off time is 2:20 - 2:30pm (AEDT) daily. Orders placed during / after this time frame or on a weekend will be dispatched the next available working day. 

Our commitment is to dispatch on time, Australia Posts commitment is to deliver on time.

Our flat rate postage applies to online sales only and does not apply to exchanges, returns or orders placed via email.

AU Delivery Costs

$4.00 postage applies when you spend up to $99.99

$5.50 postage with tracking applies when you spend up to $99.99

FREE postage when you spend $100 or more

and must be all in 1 transaction.

Fast Delivery - Express Post

Express Post delivery is available with 1 - 3 Days delivery* in some areas. Full terms and conditions from Australia Posts website. Insurance is also included with Express Post delivery. Full terms and conditions can be found on our website.

$13.00 Express Postage with insurance up to $100 when you spend up to $99.99

$17.00 Express Postage with insurance up to $200 when you spend $100 or more

$35.00 Express Postage with insurance up to $300 when you spend $200 or more

Please read our Postage Insurance policy for more details

 

Tracking

Tracking is available on the eParcel Post service and trackable from Australia Posts website. 98% of our products are sent with tracking but smaller items and quantities such as recliner cables, springs, leather touch up pens etc are sent in padded bags, stamped mail. Basically a product that weighs less then 180g and less then 20mm thick. An email will be sent after you order has been dispatch updating you this information. Remember if you check on the tracking, you are our customer, we are Australia Posts customer.

A tracking number DOE'S NOT cover you if your order is lost during postage

Postage Insurance

CouchGuard® offers postage insurance during checkout on all orders within Australia. $1.50 extra on all orders up to $100 and $5 extra on orders over $100. Postage insurance covers you for your order if it is lost during postage. The $1.50 cover covers you up to $100 Order Replacement Cover while the $5 cover, covers you up to $300 Order Replacement Cover.

Full terms and conditions can be found in our legals under the Purchase Terms tab

International Shipping

Shipping to NZ, USA, Canada and the UK is available using Pack & Track International service. Rates are based on Australia Post "Zones" and is up to 2.0kg. Additional cost per kg will be added over 2.0kg / 4.4lbs. We have capped the base rate at AUD$11.00


New Zealand start at $13.00

USA, Canada and United Kingdom start at $22.00


STD International Air Mail is available for Malaysia, No tracking and starts at AUD$18.00